Because You Are Your Brand

In ticketing services, private-labeled environments are old news. There are a number of options out there. The challenge is finding a ticketing partner fully supportive of your vision to take control of your online ticketing brand presence and better connect with your customer base. It takes more than a ticketing page that mostly looks like your website. Dais work behind-the-scenes to give our clients 100% privately-branded full service ticketing experiences. We’re geared towards festivals, venues, non-profits, and artists wanting to sell tickets on their own but who need help with the details or cash flow.

BEAT “THE MAN”

Ticketmaster offers a private-label ticketing option. That doesn’t mean  you want Ticketmaster managing your brand. Likewise, there are many regional ticket companies in the U.S. that offer a seemingly “independent” ticketing experience - an “alternative” to the big companies out there - eventhough their software is owned by those same big companies. How can you find-out the real skinny on your current software provider? Ask us. We’ll tell you.

In the grand scheme of ticketing, how can you control your brand when tickets and customer data are managed by companies owned or serviced by the country’s largest concert promoters or ticket agencies?

BUILD BETTER RELATIONSHIPS

In our experience, the greater the ability of a venue, festival or artist to connect directly to their customers, the more empowered they are in every other aspect of their business. This means your identity belongs at the center of every ticket sale touch point - by delivering an authentic experience, customers can enjoy a more genuine and lasting relationship with you, knowing they are more fully supporting what matters most to them as fans.

Does our approach work? Clients who use our privately-branded solution register email opt-in rates in the 75% range. Three of every four people who purchase a ticket to our clients’ events sign up on their email lists. Remove the middle man and re-connect with your customers.

SIMPLE ONLINE SALES

Sometimes sales volume or event frequency isn’t great enough to sustain authentically-branded ticketing. For those clients, we offer Simple Online Solution: a turnkey solution which gets you selling tickets within days of first contact. Our Event Services team will help you build the seating manifest, set-up pricing, hold codes, ticket formats and many other event-related items. We can also provide strategic marketing and management through our sister company, MAST Projects.

INSTANT PAYMENT

You hold your ticket sales money – not us. Through our preferred partnership with Chase Paymentech, Dais Limited facilitates the creation of your own branded merchant account, allowing you to receive ticket monies in real time. We bill you at the conclusion of the event. Available to clients utilizing our branded solution who pass our financial viability test.

ROBUST FUNCTIONALITY

Our ticketing solution is state-of-the-art, customer friendly, and based on a simple idea: better understanding of your customer leads to a stronger long-lasting relationship. With advanced ticketing tools such as web-based admin, automated report delivery, select-your-seat online ticketing interface, and revolutionary digital functionality, our clients are able to focus on building their brand and increasing ticket sales while we manage their tickets. Furthermore, the system allows our clients to fully customize the ad/sponsorship and up-sell campaigns of online pages, ticket stock, and confirmation emails, empowering them to create countless avenues of new revenue.

And countless ticket transactions in the process. Using the testing laboratories of Hewlett Packard, our development partners have proven that the ticketing software is capable of supporting in excess of 1,000 concurrent users selling upwards of 100,000 tickets per hour.

In addition, here are just a few of the other features of our ticket system:

• Reserved Seating & General Admission Ticketing
• Membership/Subscription sales
• E-Marketing Tools
• Fan Club Ticketing
• Print-At-Home ticketing
• Custom Ticket Stock
• Automated/Web-based Reporting
• Wireless barcode scanners & Access Management tools
• Pre-sale and promotional discount codes
• Merchandise & Extras sales

BOX OFFICE MANAGEMENT

Our team facilitates all aspects of on-site ticket sales and guest list management, as well as coordinates personnel/volunteers, provides real-time ticket counts, final settlements, complete cash management, and same day payment, if necessary. Dais staff arrive onsite at least one day prior to the event and depart the day after the event has concluded.

TICKET FULFILLMENT / CALL CENTER SERVICES

Dais Limited is a full-service ticket company. We can print and ship your tickets from our fulfillment center in Portland, Oregon. Likewise, our call center personnel can answer your customer calls in a manner that’s consistent with your brand. Your brand is our brand.

CUSTOMER SERVICE

At Dais Limited, it’s not about “providing excellent customer service,” or meeting various call center metrics, it’s about treating your customers with respect, exuding genuine kindness in each interaction, and doing the right thing - for the customer and for your business.

With over 30 years of combined experience in festival, nightclub, and amphitheater ticketing, we can manage your festival box office, set up your venue box office, train your employees, or take a complex custom solution to completion. Because of our vast experience in developing ticketing solutions, we are the right partner for your next project. Dais Consulting also works well under the direction of other ticketing companies looking to bring on additional resources for their operations.

We can assist you in these areas and many more:

• Large-scale festival ingress/ticketing
• Ticketing pricing and distribution methods
• Ticketing website content, structure, functionality
• Onsite cash management
• Crafting Internet marketing and sales strategies
• Temporary wireless networks
• Strategic marketing / sponsorship

MAST PROJECTS

Our sister company, MAST Projects, provides a variety of event- and artist-driven services including management; promotion; grassroots, digital, and strategic marketing; and strategic partnership/sponsorship. We encourage you to learn more about our core strengths and current clients by visiting the MAST Projects website.

Event Marketing occurs before, during and after the ticket purchase. The steps you take to position and price your event effects who buys a ticket. Once they buy a ticket, how can you activate them to bring their friends or tell others? We understand event marketing because we are promoters and artist managers, ourselves, and we’re here to help you utilize us and our system to answer those questions and position your brand for success.

In addition, we offer advanced marketing and data management tools that allow you to build profiles based on purchase history and expressed interests, giving you the opportunity to increase revenue by packaging items and upselling tickets, memberships or merchandise as part of the sales process. As a result, you can build greater loyalty, generate more ticket sales and keep driving revenue—before, during and after each event.

Finally, our E-Marketing Module allows you to send rich, targeted HTML emails to customized customer lists - directly from the ticket system. Many of our clients have found that this module has allowed them to drastically reduce their dependence on hosted email marketing providers, saving them money and time.

REINVENTING MISSISSIPPI

The Second Act of Mississippi Studios - Portland Mercury article by Ezra Ace Caraeff

(Edit note: Trim this down to a few statements?) Chefs have their kitchens. Artists, their galleries. So why is it so difficult for musicians to find venues that reflect the same level of care and appreciation they devote to their craft? Well, Mississippi Studios has finished a drastic remodel with the sole intention of offering just that: a venue for musicians, by musicians.

But before we get to the new space—complete with fresh paint and creative design, and swollen with grand ideals of how a proper venue should run—there is much to be said of the old Mississippi Studios. Generously gifted with a capacity for 85 patrons (it felt half that size, or a quarter if the crowd was anything but svelte), the venue provided an intimate concert-going experience designed to evoke either a welcoming living room, or a back alley secret meeting (complete with an entrance that involved cutting through the restaurant next door, walking past an Airstream trailer, and searching out the source of the muffled music from within the building). Never tethered to convenience, it took a fair amount of effort to find yourself at Mississippi Studios—but once you arrived, it was difficult to leave. (Seriously, the venue was so small that it was impossible to leave without catching the disapproving eye of the performer.)

As far as the remodel goes, the walls started to fall for Mississippi Studios long before the first hammer was swung. Longtime owner Jim Brunberg envisioned demolishing and rebuilding the space for years—an undertaking he postponed until last summer. In the nearly nine months that have lapsed between doors closing and reopening, Brunberg recruited a familiar face as a business partner: Alicia J. Rose.

The onetime booker at Doug Fir, Rose’s departure from her previous employer wasn’t controversy free—seeing how both venues will have similar capacities and demand for some of the same talent—but if there was ever an equal to Brunberg’s sheer devotion and enthusiasm, it’s Rose.

“That’s one of the exciting things about this space; we can only put so much into it,” she explains, referring to the ambitious redesign. “We build it, we program it, and we can think until the end of days as to what it’s going to be like—but it doesn’t matter. You put your best intentions in, but it’s the people who give the room its heart and its soul.”

But before the heart and soul could arrive at the forthcoming grand reopening—on Wednesday, March 4—the onetime church and recording studio was completely dismantled by Brunberg, skilled professionals, and even a few local musicians (including painting from Storm Large and woodwork from Weinland) who will benefit from the sweat they spilled. Raw wooden beams from the first generation of the building sprout up throughout the revitalized space, which now features a front bar area, custom built stage, and a significantly larger showspace (capacity ranges from about 150 seated to 250 standing). But the true appeal of what lies atop the reclaimed wooden staircase is an impressive wrap-around balcony showcasing the original wooden chairs from the room’s past life, and—pending Oregon Liquor Control Commission control-plan approval—it will also act as an separate all-ages space for select shows.

Brunberg and Rose’s level of dedication is an elaborate attempt to grant an equal level of respect to patrons and performers. Says Rose, “Most venue experiences are things you have to endure. To go to a show, you have to put up with an experience that is kind of sub par. Musicians are what you’re there to see.”

Brunberg adds, explaining the core philosophy behind the remodel: “We want all the musicians in Portland to have a place to see music that they love—otherwise I think we’d both be pretty bored with it.”

While certainly a spectacular facelift, a cosmetic pig lipsticking this is not. The space still maintains its previous charm, and a whole lot of original lumber, yet feels entirely different thanks to a larger design, some bold architectural flair, and the belief there shouldn’t be a bad seat in the house. It’s either a tribute to the bold vision of what a venue should be, or a form of financial insanity. Probably a little of both.

“We didn’t move here from Phoenix to make a go of having a nightclub,” explains Rose. “Jim has roots here, I have roots here. He has his vision, I have my vision; they’re not the same but they definitely intersect.”

Yet despite this bold vision, the new Mississippi Studios isn’t a surefire endeavor. There’s something to be said for the tremendous risk of swinging open the doors to an undertaking this staggering, while we all sit neck deep in the trenches of a global economic meltdown. Plus, what about Portland’s sporadic history of successful music venues in Northeast? Will longtime followers of the venue’s living room be alarmed by a larger room? Is it still too small for national acts? These comments have not fallen on deaf ears.

“Everybody has told me, ‘You’re crazy for doing it here,’” recalls Brunberg, with a nervous laugh that reflects the enormity of this task. And while he admits “Maybe we can, or maybe we’ll fail,” Rose adamantly opposes this line of thought.

“I disagree,” she says, “but you know, this is why Jim and I found each other. We have similar passion and a similar vision for why this makes sense.”

Tickets for the new Mississippi Studios on sale now.

CAMP ZOE ANNOUNCES 2009 SEASON

Outdoor festival venue, Camp Zoe Camphitheater, recently announced their 2009 season, featuring Missouri mainstays and Grateful Dead tribute act, The Schwag, Grateful Dead drummer Bill Kreutzman & Papa Mali, members of The String Cheese Incident, Leftover Salmon, and their respective projects, plus Fareed Haque, Rebirth Brass Band, and the 5th Annual Underground Sound electronic music festival.

“Camp Zoe has a strong history as a model location for outdoor and family-oriented activities such as swimming, hiking, and camping,” said amphitheater manager Joe Grasso. “Since purchasing the property in 2004, Schwag founder Jimmy Tebeau has worked hard to augment that customer experience by bringing great live music to central Missouri. In the years since we’ve made great strides in creating one of the best outdoor camping and live music experiences the Midwest has to offer, as evidenced by our strong 2009 line-up.”

In 2008, Camp Zoe sold almost 20,000 tickets for summer music and camping events. In 2005, the Missouri House of Representatives passed a resolution applauding Jimmy for his ‘entrepreneurial spirit and creative skills’ and awarded him a plaque at a 2005 Camp Zoe Schwagstock event.

Tickets for the 2009 Camp Zoe season are on sale now.

COMPANY

Dais Limited is a concert-ticketing company based out of Portland, Oregon, founded by two industry leaders with over 30 years of combined experience. After working with a variety of ticket systems on both the client and vendor sides of the equation, their unique experiences compelled them to build a different kind of ticketing company. One that focuses solely on the client’s identity, vision and mission. One where the client holds the ticketing money. And one where we’ll get as involved in your business as you want.

We target clients interested in something newer, fresher and better. Our unique and friendly approach combined with our high standards, quality service and attention to detail sets us apart from the competition.

OUR TEAM

Jason Mastrine is an industry leader and consultant with over 10 years of experience in artist-, festival- and third-party ticketing and concert promotion. He co-founded a strong artist ticketing company with Madison House and the String Cheese Incident, fought Ticketmaster in federal court over artists’ right to sell tickets directly to their fans, and developed a strong Pacific Coast presence for TicketsWest, a regional third-party ticket distributor in the Northwest. Since 2007, Mastrine has worked under the name MAST Projects delivering a variety of event- and artist-driven services including management; promotion; grassroots, digital and strategic marketing; and strategic partnership/sponsorship.

Bobby Sanders is a 15-year expert in box office and personnel management. As Director of Ticketing for House of Blues North America, Sanders managed staff and box office operations at 20 locations nationwide, including five  start-up operations at new House of Blues venues. In his 10-years with House of Blues, he directly managed the box office on over 4,000 events, selling ~4.8 million tickets with gross revenues of over $80 million.

CLIENTS

A sampling of some of our clients with which we’ve been fortunate to work:

Current ticket sales clients:

Past clients:

Rothbury Festival / Front Gate Solutions
Grateful Dead - Tampa Stadium / Ticketmaster
Oregon Country Fair / TicketsWest
San Diego Street Scene / Front Gate Solutions
Special Olympics Winter Games / All Phases Production
Elton John & Billy Joel - Tampa Stadium / Ticketmaster
Columbia Meadows / TicketsWest

Contact us

Please let us know of your specific interests in our company (e.g., simple online ticketing, branded ticketing solution, box office management, or consulting). We’ll be sure to get in touch with you soon.